Service Charges Explained — Where Your Money Goes

Service Charges Explained — Where Your Money Goe

Service charges can often seem complicated, but at CSM Property Management, we believe transparency builds trust. Every pound collected from residents and shareholders goes directly towards maintaining and protecting the building you live in.

What does our service charge cover?

Service charges typically cover essential items such as buildings insurance, cleaning, gardening, lighting, and ongoing maintenance. They also include contributions to a reserve or sinking fund — a savings pot for major works like roof repairs or lift replacements. This approach ensures your building can deal with significant costs when they arise, without the shock of unexpected bills.

At CSM, we prepare detailed annual budgets for each development, outlining anticipated costs for the year ahead. These are reviewed and approved by directors before being circulated to all owners. Once the financial year ends, we produce a set of certified accounts showing actual expenditure — every line clearly itemised and explained.

We also provide directors and leaseholders with ongoing financial visibility through regular updates and access to documentation when requested. There are no hidden costs and no surprises — just honest, transparent management designed to protect both your property and your peace of mind.

Because at CSM, we manage your building as if we lived there ourselves.